Troubleshooting Tips

Dear Friends,

After a long and helpful chat with WordPress, I suggested creating a troubleshooting post with some tips. I could also ask my WordPress family if they could answer some questions that might be helpful – they agreed that it would be beneficial for their effort as well.

If you have had any trouble with my site or perhaps other WordPress sites, please post a comment, letting me know what type of problem you have experienced. WordPress suggested the following points, saying it would also be helpful for a known issue they have seen. They have been incredibly kind and patient when I have asked them to help me troubleshoot.

● There is a known issue when trying to like posts using Safari on macOS 10.15.7
● We want to measure to what extent this affects your site and followers
● You are welcome to report any unexpected behavior in the comments or directly to WordPress.com by going to https://wordpress.com/help

WordPress has also made some good suggestions about things that you can try as potential workarounds:

● Turn off any ad-blocking software you may be using for WordPress sites
● Try clearing your browser cache and closing and restarting your browser
● Try changing browsers – WordPress recommends using Chrome (https://www.google.com/chrome/)
● If you are using a VPN, try turning it off for WordPress sites
● Verify that you are using the most current version of your browser and operating system (i.e., macOS, Windows, Chrome, etc.)

Thank you so much for your help, know how much I appreciate you. You are all a part of my WordPress family.

Love Joni

54 Comments Add yours

  1. Timothy Price says:

    WP has had issues with newer versions of Safari for a long time. While I can comment and like most sites through the reader, there are WP sites that don’t allow doing likes and comments through the reader, I often cannot like or comment directly on their WP website, either. That is mostly the case for people who have independent WP sites hosted by an independent service, not WordPress.

    1. jonicaggiano says:

      Hi Tim thank you for your time and for sharing this information. I really appreciate it. I have switched to Chrome and no longer use Safari. Hopefully this will help them troubleshoot some of these issues. I am using chrome now and I can hit the like button and it doesn’t necessarily stay. After I comment some times the button turns off again. So I know what you are talking about. Thank you for helping Tim. You are kind to take the time to respond. Sending lots of love to you both. You two enjoy your Sunday.
      Love ❤️ Joni

    2. SBGuido says:

      Very keen observation, Timothy, about the WordPress sites hosted on a third party service. Thanks for the helpful tip! 🙏❤️

      1. Timothy Price says:

        You are welcome, SB. I figured out that WP was not keeping up with changes in browsers when I had to fire up an old 2008 Mac Pro with El Capitan OS and an old version of Safari. All the WP issues I have with in the recent versions of the Mac OS and current version of Safari worked perfectly on the out-of-date Mac OS and Safari.

        Keeping up with changes in browsers can be a scripting nightmare. In my opinion, WP developers are putting too much time into the Block Editor, that I despise, and not enough time in to keeping up with changes in browsers.

      2. SBGuido says:

        Wow! That’s above and beyond, you should be working for WordPress 🤓You’re right, Apple’s more recent changes incorporate more security into their OS and Safari, that’s probably why WordPress recommends Chrome.

        BTW, your photography is awesome, thanks for sharing your tips and your talents! 🙏❤️

      3. Timothy Price says:

        I use Firefox most of the time. Firefox is a good compromise. It’s secure and flexible. I’m happy you like my photos.

      4. SBGuido says:

        I used to use Firefox but haven’t in a while – sounds like I should add it to my toolbox

  2. Bulbul says:

    Always so helpful, dear Joni. Thank you.

    1. jonicaggiano says:

      Hi sweetie hope you are having a great weekend. You are welcome. Hope you have a blessed day and sending you my love. Thanks for reading. Love and hugs Joni ❤️🤗😘🦋💕

      1. Bulbul says:

        You too dear. Keep shining as always 🙂

      2. jonicaggiano says:

        ❤️🤗😘💕

  3. Brad Osborne says:

    Kind of you to share the information. The only time I had a problem, they were gracious and quick to help me find a resolution. This will save some people a great deal of frustration.

    1. jonicaggiano says:

      Thanks Brad I am happy to hear it. They are dealing with all kinds of technology so their job is difficult but they are very helpful as you said. Thanks so much and have a truly blessed day. Sending lots of love and hugs. Happy to hear you are not experiencing any issues too. ❤️🤗😘🦋 love Jonikins

  4. kagould17 says:

    Good timely post Joni. There have been some weird WordPress troubles as of late…1) Blogs I have been following for years all of a sudden have no posts. I assume they are on a break, but the break goes on. I check and find that there are lots of posts but I am no longer following the blog (I did not unclick it). I click the follow button and all is right. 2) My readers have advised me that the same has happened to them on my site and I know I did not click unfollow on their follow. 3) Some of my scheduled posts are not appearing in Reader immediately at publish time. I check if I have clicked the stick to the top of blog box and entered date and time correctly. If so, I edit the time for 5 minutes earlier and click update and they appear. 3) If you want to make sure readers read your replies to their comments, you need to click the Like button on their comment. Thankfully, a reader gave me this news a few months in. I do agree about the browsers. I tried valiantly to use Edge and found it was more and more of a problem. Since I switched back to Chrome, Worpress sites are far more responsive. It is definitely a learning process. Have a great Sunday Joni. Allan

    1. jonicaggiano says:

      Allan thank you so much for taking time to leave this very detailed and involved answer. I won’t forget this kindness. It is frustrating and hopefully some of these issues can be better addressed after WordPress looks at these comments. They do have a crazy hard job but I am hoping that this might help them and that they can somehow see if there is a fix for some of these problems. I am sorry to hear about your specific situation and hope things get less troublesome. I too have issues with the not following button somehow changing and that is upsetting. Thanks again and you have a great Sunday too. Hugs 🤗 Joni

    2. SBGuido says:

      Great tips, Allan, thanks! 🙏❤️

  5. SBGuido says:

    This is great and very helpful – thanks for using your site to help others in this way! ❤️🙏

  6. GREAT TIPS… COMING BACK TO THIS JONI.. THANKS DEAR💖🙏🙏🙏🙏🙏

    1. jonicaggiano says:

      You are welcome my friend. Sending lots of love and hoping your Sunday is filled with love, light and peace my friend. ❤️🤗😘💕 Joni

      1. oh thanks so MUCH Joni… It has been a fun change of pace with my niece and her son running around but now I’m drifting off to la a land..xoxoxo❣️❣️❤️🙏

      2. jonicaggiano says:

        I bet Cindy. Now I hope you have a wonderful nap my friend. Xoxoxo love you 🦋😘🤗❤️💕 Joni

      3. Thanks drifting in and out💖💖👏🙏

      4. jonicaggiano says:

        ❤️🤗😘🦋

  7. Well, although I’ve not had any problems, that I know of, I think your idea would be quite helpful to many. Cheers Joni for your service and love, peace and happiness from Spain.

    1. jonicaggiano says:

      I am glad to hear it Francisco. With the constantly changing/updating of browsers there are massive amounts of troubleshooting that WordPress has to constantly work on. Using the latest version of Crome has definitely helped, it is their preferred browser. Love, peace and happiness to you two as well and thanks for your support my friend. ❤️🤗😘Joni

  8. Thank you for the tips, Joni. Technical obstacles can be a real challenge, and a real disincentive to blogging.

    1. jonicaggiano says:

      You are so welcome Anna. They can be. I know WordPress has their hands full. I don’t know how they keep up with all the revisions to operating systems. It would be a very difficult job. They have really been kind and trying to help. I thought this might help a bit, both us bloggers and WordPress. ❤️🤗😘

  9. Thank you for sharing honeybun. You are a sweetheart.
    xoxo

    1. jonicaggiano says:

      You are so welcome dear Button. Have an amazing day. ❤️🤗😘💕

  10. Hi Joni, I still have trouble posting on your blogs sometimes. Most of the time I work it out. I remember the “clean your cache” phrase. I have my computer set to clean it every time I close and I shut down every night. You are so sweet to do this. Take care and sending love.

    1. jonicaggiano says:

      I too still occasionally get an error message when I try and leave a message for you. I am glad that your troubles are getting better. Bless you my friend for taking time to answer this. My neck has been really hurting for about ten days now so I have limited time reading and writing. Have to have injections and then possibly a disc on Oblation where they go in and burn the nerves on my C4,5, and 6. Yikes sweetie sounds nasty. Getting older is a pain. I told the Neurologist I was doing insanity with my husband five times a week. He thought I was nuts. Well obviously I can’t do that. Still trying to stretch and ride my incumbent bike six times a week for an hour.

      Sending you my love. It is kind of you introducing other bloggers to the community. Love ❤️ ya and have a great evening.

  11. Tangie says:

    Hello Joni, how are you? The problem I have is selecting follow each time I visit certain bloggers’ sites, other bloggers have said the same.Thank you for having such a caring heart to take on this task. Have a great day/night and remain safe.

    1. jonicaggiano says:

      Tangie, I am doing well my friend. I appreciate your input and hope that it helps. Yes you are not the first to say you are having trouble with this issue. People’s feelings get hurt too if they think they have been unfollowed. WordPress has an enormous job and they thought this might be helpful when I suggested it. I think they work very hard and have been very responsive to me. Perhaps this will make a difference, I do appreciate again, you taking your precious time to provide input. Sending you lots of love and prayers for blessings. I have had my vaccinations and am doing well, blessings to all your family. Love Joni xoxoxo

  12. johncoyote says:

    Hello dear Joni and thank you for the wisdom. I hope you and the family is doing well. I have been busy. Working. I will finish number one of six stories tomorrow. The crying woman. I am editing and and putting to computer. I hope you are enjoying the days of Summer.

    1. jonicaggiano says:

      Hi my friend, it is great to hear from you John. That sounds wonderful. You have been very busy, great for you. I am enjoying my summer. Looking forward to reading your work. Love and hugs ❤️🤗😘💕Joni

      1. johncoyote says:

        Thank you dear Joni. Love and hugs back to you my friend.

      2. jonicaggiano says:

        ❤️🤗😘💕

  13. Kritika says:

    Thank you for sharing the tips. A great help for many. I also checked mine and will perform some of the mentioned steps.

    1. jonicaggiano says:

      You are so welcome Kritika. Hope you are having a productive day my sweet friend. Sending hugs, love ❤️ and sunshine. ❤️🤗😘Joni

  14. Daisygarden says:

    your post is great, can you go to my site and look at my articles?

    1. jonicaggiano says:

      Thank you so much. I went to your site but it shows the site doesn’t exist anymore. Does your WordPress site have a different address?

      1. Daisygarden says:

        Hello my site is Daisygardenn.com ☺

      2. jonicaggiano says:

        I have written your site down and I look forward to taking a walk there. Thank you my new friend. Hugs, Joni

      3. Daisygarden says:

        Nice meet u

      4. jonicaggiano says:

        You too. Thank you so much for stopping by. It is always a blessing to meet someone new. Love and hugs Joni

      5. jonicaggiano says:

        Yea!!! Thank you daisy. 🌷🌹🌸🌺🌻

      6. Daisygarden says:

        You are welcome 🥰

  15. All of the above!

    1. jonicaggiano says:

      Thank you for taking time to look at the list and write in your response. I am hoping this may be helpful. Sending you hugs and love, Joni

  16. Tips? 🤔 None.

  17. HensBlooms says:

    Thank you so much for this post. I will use chrome as well instead of safari, thanks for all the tips dear Joni 💕🌸

    1. jonicaggiano says:

      You are so very welcome. The idea was to help users and WordPress as they have a lot to constantly update to changes and revisions in browsers. I am so glad to hear that. I hope that will help any issues that you may have been having. I hope you are having a wonderful day and that it is filled with sunshine and lots of love. xoxoxxo Joni

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